Dynamics 365 Sales

Dynamics 365 Sales (CRM) is an all-in-One Solution for elevating sales department performance. Streamline and supercharge your sales processes with this powerful customer relationship management (CRM) platform designed to transform the way businesses engage with leads and customers. Whether you’re a small business or a large enterprise, this comprehensive suite of tools and intelligent features empowers your sales team to build stronger relationships, close deals faster, and drive unparalleled growth.

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Optimize business operations

Improve decision making

Drive benefits for your customers, employees, and organization

Accelerate time to value

Speed up innovation

Stay ahead of your competition

With Dynamics 365 Sales, you’ll witness a transformation in your sales process, empowering your team to close deals faster, engage with customers more effectively, and make data-driven decisions.

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Dynamics 365 Sales functionality

Dynamics 365 Sales helps businesses manage their sales processes, track leads and opportunities, and improve customer interactions for more efficient sales operations.

Enhanced Sales Productivity

Dynamics 365 Sales provides sales teams with a centralized platform for managing leads, opportunities, and customer interactions. This streamlines the sales process, improves efficiency, and reduces manual tasks, allowing sales reps to focus more on selling and building relationships.

AI-driven Insights

Dynamics 365 Sales incorporates artificial intelligence to offer actionable insights and recommendations. Sales reps can receive intelligent suggestions on the best actions to take, which leads to prioritize, and when to engage with customers, leading to more informed decision-making and better sales outcomes.

Sales Process Automation

The platform automates repetitive tasks such as lead routing, follow-ups, and opportunity tracking. Automation reduces human error, speeds up the sales cycle, and ensures a consistent and standardized sales process across the organization.

360-Degree Customer View

The platform consolidates customer data from various sources, providing a comprehensive view of each customer. This helps sales representatives better understand customer needs, preferences, and past interactions, enabling more personalized and targeted sales efforts.

Improved Collaboration

Dynamics 365 Sales fosters better collaboration among team members. Sales reps can share information, collaborate on deals, and communicate within the platform, leading to better teamwork and a more cohesive sales approach.

Sales Forecasting

The platform’s data-driven sales forecasting helps businesses make more accurate predictions about future sales performance. This aids in resource planning, inventory management, and overall business strategy.

Mobile Access

The mobile capabilities of Dynamics 365 Sales enable sales teams to access critical data and insights while on the move. This empowers them to stay connected with customers, respond promptly to inquiries, and update records in real-time, enhancing productivity and responsiveness.

Dynamics 365 Sales benefits

These benefits collectively contribute to more efficient sales processes, improved customer relationships, and increased sales revenue for businesses using Dynamics 365 Sales.

Improved Sales Efficiency

Dynamics 365 Sales streamlines sales processes by automating repetitive tasks, such as lead and opportunity management. This enables sales representatives to focus on high-value activities, reducing manual effort and increasing overall sales efficiency.

Enhanced Customer Engagement

The platform provides a comprehensive view of customer interactions, historical data, and preferences. Sales reps can use this information to deliver personalized and targeted sales engagements, leading to better customer relationships and increased customer satisfaction.

Data Driven Decisions

Analytics and AI help sales teams identify areas for improvement, optimize their strategies, and make data-backed decisions to maximize sales opportunities.

ROI and key savings with D365 Sales

Learn how businesses reduce costs and increase overall efficiency using Dynamics 365 Sales in this research, commisioned by Microsoft.


ROI with Dynamics 365 Sales over three years

7 months

To payback


Increase in seller efficiency when collaborating with team members

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Download the key findings from the "Latvian ERP Market Overview".