Robotics Process Automation (RPA) is a type of process automation where software is trained to further perform activities in IT systems that were previously done by humans. Software robots can be trusted with repetitive tasks that do not require intuition, empathy, emotions and other capabilities that only humans possess. RPA robots help humans by doing tasks on their behalf and for them, freeing up time for higher value added activities.
Where can RPA robots help?
Most common areas:
- Data entry – RPA robot takes electronic data and feeds it into another system. Best used when integration is expensive or requires complex logic paths. Typical example includes invoice data entry, customer information entry and also vehicle odometer data entry into accounting systems, etc. Professional RPA platforms provide optical characted recognition (OCR) functionalities for data extraction from scanned documents, thus widening the spectrum of processes for digitalisation.
- Data validation and verification – RPA robots make queries to 3rd party systems to verify the accuracy or authenticity of a dataset. This typically replaces a human “sanity check.” Examples include validation of customer and partner registration data and status controls in various databases.
- Scheduled tasks – RPA robots perform tasks that, even if simple in nature, cannot be executed until a certain event takes place. For example, a certain date occurs, related processes have finalised, etc. Typical examples are tasks related to monthly closing in accounting and reporting.
- Systems integration – in processes, where humans operate in several systems that for various reasons are not integrated. Typical reasons to consider RPA can be costs, time and resource availability for systems integration.
Use of RPA can be very wide and differ among departments and organizations. Contact us to find out how RPA can assist in your organisation!