Solution

Low/No-Code, Power Platform

Alternative to the classical software development process in creating business systems is no-code or low-code platforms or frameworks now available in the market, which enables organisations to develop various automatization solutions for data processing and business processes 3 to 4 times faster than developing from zero. By using low-code approach, costs of systems development may be reduced by 70%, and they may be partially developed by the business users themselves, reducing the load to IT professionals in the organisation.

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SigningServices by DigitalMind

Why digital signing and SigningServices?

The Qualified electronic signature has equal strength as the hand-written signature and provides variety of possibilities to digitally transform your businesses while staying compliant and:

  • enhance efficiency of internal processes
  • provide convenient service to your customers and partners
  • innovate in services you provide and markets where you do business

We believe electronic signing will be common practice in any organisations processes. Yet, multiple signing means, standards, formats, integrations make implementation of electronic signing complicated and resource-intensive. Let us deal with the hassle! We have a solution that makes implementation of electronic signing almost effortless – SigningServices. SigningServices is a software solution that provides convenient and accessible tools to integrate electronic signing in daily operations of any organisation.

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Robotic Process Automation (RPA)

RPA helps organizations to leverage possibilities provided by technologies to be efficient and focus on what is really important. With the help of RPA one can save on personnel and IT systems costs, as well as avoid human errors, speed up processes, simplify compliance and improve customer service. Our RPA services include consultations, RPA technologies and their implementation services to identify, automate and maintain processes suitable for automation.

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Digital Strategy

Why do organizations need a digital strategy?

Digital development of an organization has become an important part of an overall business strategy. In today’s world business technology no longer plays a supportive role in business processes. Rapid technological advancement and widespread availability of technology allows to organizations to completely change the way business interacts with its customers and employees, by providing services and business models that did not exist only few years ago.

It’s important to remember that digital strategy does not equal IT strategy. It’s because digital strategy covers not only the functional planning of supportive technology, but also pays much attention to the evaluation enabling technologies, to improvement of the digital customer experience, to the strengthening of data analysis role in the business decision making, and to the development of the necessary digital skills and competencies within organization.

Therefore a clearly defined digital strategy is a must for any organization that wants to have a sustainable and responsible growth.

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Digital development planning for Kreiss

For the largest Latvian logistics services provides, Kreiss, we helped with definig a 3 year digital development plan, identifying what changes need to be made in the business processes, their priority, and the necessary technology solutions to help execute them. We also helped our customer to identify their current situation and the current level of technology used in the company, and to analyze and predict overall industry trends. Multiple development scenarios were mapped together with the most appropriate technology solutions and digital skills required to use them.

Enterprise Content Management (ECM)

Enterprise Content Management (ECM) In short, Enterprise Content Management is an ongoing and evolving strategy for maximizing how your content is to be used to achieve your business goals. To be more specific, ECM is the systematic collection and organization of information that is to be used by a designated audience – business executives, employees, customers, etc. Neither a single technology nor a methodology nor a process, it is a dynamic combination of strategies, methods, and tools used to capture, manage, store, preserve, and deliver information supporting key organizational processes through its entire lifecycle.

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AMBER BEVERAGE GROUP business process automation

While executing a multi-stage business process digitization project, Digital Mind delivered multiple solutions to our customer Amber Beverage Group. Business processes such as: Contract Management, Product Quality Management, New Product Development, Employee Evaluation, Internal Audit, Maintenance of the Normative Documents Database and others were fully or partly digitized and automated. These solutions based on OpenText Content Suite ECM system are currently actively used and deliver significant savings in both time and money in multiple companies of the beverage industry leader Amber Beverage Group holding around the world.

Automation of document management and business processes for ABLV

We have been working with ABLV bank since 2008. During these 9 years we’ve executed multiple important projects. Initially we audited the document management process in the bank, and then proceeded to plan a company-wide enterprise content management (ECM) system, according to the functional and technical requirements of the customer. Digital Mind delivered, implemented and continues to maintain the OpenText Content Suite information management system that enables centralized, unified and comprehensive document and content management. E-archive, that is also based on this system and is fully integrated with other IT systems of the bank, enables ABLV to safely and fully digitally store and manage information about every customer. These solutions are currently used by over 850 employees in bank’s central office and remote offices in multiple countries.   We audited document management practices of ABLV bank and planned a comprehensive ECM system according to functional and technical requirements. We later delivered, implemented and continue to maintain an ECM system for centralized management of documents and other content. Sophisticated E-archive enables ABLV to safely store and manage all customer information electronically, while fully complying with all internal and government regulations.

Business Analytics

Every organization today generates data. Every document created, every contact with the customer, every transaction or even production line activity – it’s another data point among hundreds of thousands or even millions generated every day. By analyzing this data and identifying correlations it’s possible to gain better insight about key unique factors that determines successes or failures of every organization.

With the term “business analytics” we describe the methods, processes and tools involved in turning all kinds business data into actionable information. By utilizing the business analytics framework, you will be able to answer the following questions:

  • What happened based on your organization’s historical data?
  • Why it happened based on your outcomes?
  • What is likely to happen based on predictive analysis?
  • What must happen to ensure the best possible outcome for you business?

Business Analytics project involves both an analyst coming up with hypothesis, loking for correlations and building analytics models, as well as specialized software tools going through all collected information (e.g. structured and unstructured company data, historical reports and other information, 3rd party data) related to company’s operational activities as well as overall market activities. At the end of this process data that previously had little or no meaning is converted to meaningful insights that fuels evidence based executive decisions, leading to optimized business processes, reduced and increased revenue.

Business Analytics is an umbrella term and may include or refer to all of the following:

Business Intelligence, Financial Analytics, Risk Analytics, Data Analytics, Marketing Analytics, Web Analytics, Text Analytics, Social Network Analytics, Cognitive Analytics, Predictive Analytics, Sentiment Analytics, Statistical Analysis, Forecasting, Customer Behavior Analytics, Buying Habits Analytics, Customer Lifetime Value, Next Best Offer, Customer Churn Prediction, Optimization and many more.

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Contact center optimization for LMT

Digital Mind executed a business analytics project for LMT, analyzing the efficiency of our customer’s contact center and looking to identify opportunities to improve the overall level of service. We used custom analytics models created by our analysts as well as IBM SPSS Modeller data discovery and analytics software. After this project our customer received data based suggestions on how to improve the resource planning in the contact center, optimize employee workload, prioritize customer requests, as well as how to increase the overall process productivity.

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