Trend of the Era – Automation. What does RPA and RDA stand for?
In the business environment, the word “automation” has become as contemporary and frequently used as words “sustainability”, “digitisation”, “customer experience”, etc. More and more companies are choosing to take advantage of the opportunities offered by modern technologies and free their employees from routine work thus speeding up and improving business processes. The automation may be of different types; and, we offer an explanation for automation of robotics processes and automation of workstation tasks.
Robotics process automation (RPA) is a software that, based on predefined rules and sequence of actions, executes business processes in different applications, similarly like a human would do. It is a configurable process management tool that is relatively quickly adaptable to the needs of a particular company. The defined rules will be the set criteria or limitations under which the software will perform various actions. The created logic and sequence of actions will determine the procedure under which the software must process data in different information systems in order to achieve the desired result. Once the rules have been set, automation will take place independently and without the involvement of additional human resources, at a predetermined time, or upon the occurrence of predefined events (for example, an e-mail with an attachment is received, which the robot recognizes and processes the information according to the procedure). The RPA cooperates with most of the programs and public databases used by companies and applies them in a similar way a human would. If any previously unforeseen events occur or the business process itself changes, human intervention in the operation of the RPA is necessary to adapt it to the new conditions. The RPA allows companies to release human resources from many repetitive, clearly predictable activities; in addition, the work is carried out precisely and within certain deadlines.
In turn, workstation task automation (RDA) could be called the employee’s “right hand” or assistant in performing various activities within a larger process. Since the software must be able to respond quickly to an employee’s needs, it is located on a specific employee’s workstation. The RDA works in real time and provides with a predefined amount of information from different systems at the moment when an employee needs it to get some work done faster. Unlike the RPA, this type of automation requires active involvement of the employee and works only when a particular action must be performed. This solution is very useful, for example, for call centre employees to quickly find the necessary information.
Still plenty of employees spend a large part of their working day performing procedural tasks, waiting for the next screen to be loaded, and filling out forms that require several hundreds and even thousands of actions. Some studies show that 80% of employee’s working time is spent for routine work, which greatly limits the sprouting of creative ideas. That is why automation is and will remain the trend of this era because it acts in the interests of both the employee and the employer.
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